Appointments

Urgent appointments

To request an urgent appointment (Monday to Friday):

• phone us, Monday to Friday during respective practice opening hours

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

• use your PatientAccess account
• phone us, Monday to Friday during respective practice opening hours
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Online Consultations

Engage consult allows patients and carers to connect with their GP practice and access services online from a PC, tablet or smartphone.

Patients and carers can access the engage consult application directly from the websites of participating GP practices to:

• Get self-care information
• Have an online consultation that involves answering simple questions about symptoms. a report is then sent to the GP, who can follow up with the best course of action, for example, seeing the patient, phoning with advice or giving a prescription.

Engage Consult Patient Guide 1

Engage Consult Patient Guide 2

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – PatientAccess
• phone us, Monday to Friday during respective practice opening hours
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Please request home visits before 11.00am. All requests for home visits will be assessed by the duty doctor although we do visit housebound and terminally ill patients in their homes. If you are fit to travel you are encouraged to attend the surgery where we will try to see you straight away if you are too ill to wait.

Evening and Weekend Appointments

A new service has been launched by South Downs Health and Care (SDHC) known as the Extended Access Service. The clinics are run by GP’s from the local area.

Appointments are available:
Monday to Friday from 18.30pm – 20.30pm
Saturday from 08.00am – 12.00pm
Sunday from 09.00am – 12.00pm

The clinics are held at 4 sites in East Sussex:

• Park Practice Eastbourne
• Harbour Medical Practice Eastbourne
• Sea Road Surgery Bexhill
• Old School Surgery Seaford

This is not a walk in service. Our patients must book an appointment by calling our appointment line. In order to book an appointment, permission must be given by you, to the clinician who sees you, to enable them to have access to your GP records. This is to ensure the highest safety and continuity possible. The reception staff will ask for your consent at the time of booking.